Claim compensation for your flight delay or cancellation

Flight problems happen, but that doesn’t mean you have to accept them. You may be entitled to as much as £540 in compensation if your flight was delayed, cancelled or overbooked within the last 6 years.

Up to £540 in compensation
Risk free - no win, no fee
Over 1 million happy customers

How it works

Claim your compensation

Simply submit your flight information and we’ll tell you the total amount you may be entitled to receive as compensation.

We enforce your lawful claim with the airline.

Our team of experts will start working on your claim right away. Let us deal with the stress of dealing with the airlines.

Receive up to £540 in compensation.

We work on a no-win, no-fee basis and our fee of 25% will only apply once we have claimed your compensation.

Why choose FairFlight?

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to as much
as £540 in compensation if your flight was delayed, cancelled or overbooked within the last 6 years.

No fee unless you get compensated

We check your flight free of charge. If you aren’t compensated by the airline, we won’t charge you anything. Simple.

Legal compensation

You are legally entitled to compensation if your flight was delayed over 3 hours, within EU-jurusdiction, in the past 6 years.

Customer satisfaction

Let us take the stress out of claiming the flight compensation you are owed.

Up to £540 in compensation

You can get up to 600 Euros for a successful claim, per passenger.

Start your claim

Why not claim yourself?

You could try yourself, but do you have the expertise? We know the airlines’ excuses, fight our way through the paper warfare and go to court if needed.

You could also hire a lawyer, they have the expertise too - but the cost risk is high and the chance of success still isn’t as great as our specialised service.

What are you waiting for?

With our help

Cost risk:£0

Time saved

Expertise

Success chance

Conclusion:Fast,Safe,Risk free

Start your claim

Your compensation compared to flight distance

Up to 1500 kilometres

£220 per passenger
Up to 1500-3500 kilometres

£350 per passenger
Over 3500 kilometres

£540 per passenger

Emily M. claimed £520 from easyJet

“Really excellent experience - I had compensation from a cancelled flight from 2 years ago. You did everything and the process was seamless and friction free! Amazing service and I am thoroughly impressed.”

Emily M.

Kate S. claimed £1520 from Wizzair

“Thank you so much for your help on this! I had written it off - so thank you. My parents are very pleased with this outcome - as during our delay my father was refused a wheelchair (he has Parkinsons). Your help is greatly appreciated!”

Kate S.

Latest claims customers submitted

Flight number VY7824

Vueling Airlines

20/02/2020

Flight number VY7824

Vueling Airlines

20/02/2020

Flight number VY7824

Vueling Airlines

20/02/2020

Flight number VY7824

Vueling Airlines

20/02/2020

Flight number VY7824

Vueling Airlines

20/02/2020

About Us
Careers
Right to be Forgotten
Terms & Conditions
Privacy Policy
Cookie Policy
Contact Us

Fair Flight works hard to get customers the compensation they deserve from the airlines, but we are not affiliated with any airline. FairFlight.co.uk is a trading name of Paddock Media Services Ltd, of Motivo House, Yeovil, Somerset, BA20 2FG. Data Protection number: ZA300503

Terms And Condition

By completing this form you consent to instruct our approved legal representative to present a claim to the airline on behalf of the passengers listed above which could include issuing proceedings. You understand that they work on a no-win-no-fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline they will deduct their fees.

Our Flat Fee Pricing Structure For EC 261 Claims:

Amount Of Compensation	Fee	Fee (incl. Litigation or ADR)
€125 (£113*)	£50	£56
€200 (£181*)	£81	£90
€250 (£226*)	£101	£112
€300 (£272*)	£121	£135
€400 (£362*)	£162	£180
€600 (£544*)	£243	£270

* Exchange rate as of August 30th 2019.

FairFlight.co.uk reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on this website are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products or services concerned may accept or reject your offer at its sole discretion.

The copyright in the material contained in this website belongs to FairFlight.co.uk or its licensed source. Any person may copy any part of this material, subject to the following conditions:

The material may not be used for commercial purposes.
The copies must retain any copyrights or other intellectual property notices contained in the original material.

The products and technology or processes described in this website may be subject to other intellectual property rights reserved by FairFlight.co.uk or by other third parties (and no licence is granted in respect of those intellectual property rights).

Images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

While FairFlight.co.uk has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to FairFlight.co.uk or the products and services of the same (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will FairFlight.co.uk be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

FairFlight.co.uk does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

FairFlight.co.uk does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude FairFlight.co.uk's liability for death or personal injury resulting from FairFlight.co.uk's negligence.

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to FairFlight.co.uk or its licensed source. All rights of FairFlight.co.uk in such Intellectual Property Rights are hereby reserved.

Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this Web Site is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. FairFlight.co.uk makes no representation that any product or service referred to on the website are appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

Telephone calls using the telephone numbers provided on this website and email correspondence with FairFlight.co.uk at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, product(s) and service(s) shall include, without limitation, any insurance or financial service.
The images, logos and names on this website which identify FairFlight.co.uk or third parties and their products and services are proprietary marks of FairFlight.co.uk or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of FairFlight.co.uk or any third party with respect to any such image, logo or name.

We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted. Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.

Privacy Policy

Any personal information provided to or gathered by FairFlight.co.uk is controlled by Paddock Media Services Ltd registered at Motivo House, Bluebell Rd, Yeovil BA20 2FG (“we”, “us”, “our”).

Collection of your Personal Information

Our website, available at the domain name upon which this Notice appears (“Site”) provides a service intended to direct users, who complete an enquirythrough our Site or related online platforms, to a service provider that may be able to assist them with a particulartype of claim (“Service Providers”).
As the purpose of our Site is to direct you to an appropriate Service Provider, the information that you complete will be passed on in this way; you can be assured that withall third parties necessary to operate our business, we or where relevant Paddock Media, have adopted approved model data protection clauses in our arrangements with them, to ensure they meet the same high standards required in relation to the processing of your personal information under applicable data protection laws.
You have a choice whether to provide any information to us, except where this is necessary to fulfil any contract – such as in relation to the provision of our services (albeit recognising that such a decision may mean that we are unable to provide our services as you expect), or where we are required to do so by applicable law or a Government agency or law enforcement.
The purpose of our service is to help direct you to a relevant Service Provider for your needs. Paddock Media assists us in this respect and where a suitable provider is identified, your information will be transferred securely to that relevant Service Provider.
We may on occasion have the need to transfer your data to suppliers located outside of the European Economic Area (“EEA”), including in the USA. We will only do so where the legal regimes of those territories outside of the EEA offer an equivalent standard of data protection to our own.

Our Data Protection Obligations

All information provided to us through this Site will be treated as confidential and we will not abuse this trust by providing all or any part of your information toothers, except for Service Providers, unless you have consented to thisor where this is in our legitimate interests, further outlined below. Except as outlined above, your information will not be sold, licensed, loaned or otherwise distributed to any other organisation unless we are required to do so by applicable law. Subject to any overriding obligation to which we are subject, you have the right to object to the processing of your personal information, by a simple request that we stop such processing.

Why we Process your Personal Information

Our use of your personal information will at all times be in accordance with applicable data protection laws; we rely on the following grounds justifying our processing of personal data:

• Consent – explicit consent for us to do so.
• A Contract or Legal Obligation – to fulfil our obligations under an existing contract or other legal obligation, in certain circumstances our right to process this information will override your right to object to us doing so.
• Legitimate Interests – we may judge that we have legitimate grounds to process your personal information in certain ways and where that is the case, we will balance our own interests against your own or the relevant individual whose data is being processed, to ensure that the rights and interests of those individuals who interact with us are protected.
Where information is obtained through or as a result of your use of our Site, we will only use this information for the following purposes:
• to understand and appreciate your needs and requirements as a user of our site or our services generally;
• for analysis in relation to the technical specification and user experience of our site, for the purposes of developing and improving our site and the services that we provide;
• to keep in contact with you.

Managing Your Preferences

You have the right to manage your preferences in relation to the kinds of information that we collect and the manner in which your information is processed – you can update these preferences at any time through our site; you can also withdraw your consent, either as a whole or in relation to particular kinds ofinformation or delivery methods.
You may ask us to erase information that we hold about you, except where there is some other reason requiring us to maintain the information, such as for insurance purposes, for example. We monitor and will also delete information and data that we hold, where we reasonably consider this no longer to be required.
If you have accepted the relevant cookies, we may collect, store and process non-‐personal information about you automatically as a result of your use of this site, such as the type of internet or mobile browser that you are using to gain access and any website from which you linked to us, but you cannot be identified from this information. We will only use such non-‐personal information to help provide an effective and more relevant website offering.
Where your browser settings have been set to automatically accept cookies, by remaining on our site, we will take this to mean that you are happy to accept our use of cookies. You can update these preferences at any time but please be aware that certain functions of the site may not work as well where cookies are blocked.

Information Officer

Under GDPR (which, in this Privacy Notice, means EU Data Protection Regulation 2016/679 and laws implementing or supplementing GDPR as the data protection or privacy laws of any
other country), the nature of the processing that we undertake does not require us to appoint a formal Data Protection Officer (DPO); however, we may maintain equivalent standards and the nominated representative for the purposes of compliance with our data protection obligations is our founder/owner.

Technical and Organisational Measures and Security

The protection of our clients’ personal information is important to us and therefore we have and maintain appropriate technical and organisational measures to achieve these aims. These seek to protect personal information that we process from and against unauthorised or unlawful use, or accidental loss, damage or destructionand we review these measures, on a regular basis to ensure that they are appropriate.
These include encrypted access to our systems, only accessible by our personnel, utilising secure and regularly-‐updated passwords and access to and processing of information though our site, using secure HTTPS. We do not however process any bank or card details through our site; instead using an established third party provider to take payments online.
In relation to data security, you accept the risk that data transmitted to us through this site via electronic means may be intercepted before reaching us or may be accessed by unauthorised third parties, or exploited unlawfully. We do not assume any responsibility for guarding against the acts of third parties and shall not be liable for any direct, indirect or consequential losses or damages incurred or suffered as a result.

Sharing your Personal Information

We will never share your personal information with others for commercial gain or in ways that you would not reasonably expect of us.
Although we will share the personal information provided through our Site to relevant Service Providers and others, as explained above, we will not share your personal information with anyone else, unless we have your explicit consent to do so or where we have a legal obligation to do so.
In addition, we may process your information where we are required or permitted to do so under applicable law, where required to do so by any Government agency or law enforcement, where it is necessary in connection with the sale or potential sale of our business or where we conclude that we have and can show one or more legitimate interests for doing so.
If you are unhappy with the way in which we handle your information or any response from us, you may seek further guidanceor file a complaint with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 (local rate); 01625 545745.

Linking to Other Sites

To add value to visitors’ experiences when using this Site, we may provide links to other websites or resources for you to access at your sole discretion, but you agree that we shall not be responsible or liable to you in respect of the availability or content of, or consequences of you linking to, any such external site; although we welcome links to this Site, we shall be entitled to demand that such links are broken if we consider the content or nature of the linking site to be unsuitable or unprofessional, as we see fit.

How long we Store Personal Data

We maintain the data that we collect in providing our servicesonly for a limited time, to fulfil our obligation to send your enquiry data to Paddock Media, for the purposes of selecting relevant Service Providers, after which our need to use and process yourpersonal data is completed; following this processing, your data will generally be erased or securely destroyed within a relatively short period of time, unless we determine that there is a legitimate interest in holding such data for longer.
Where we are able to fulfil a request to delete and erase your personal information, we will fulfil that request, unless there is some other obligation to which we are subject requiring us to retain your data, in which case we will retain it only for so long as is necessary to meet that other legal obligation.

Your Rights and how to Exercise Them

You may request a copy of the information that we hold about you (known as a Subject Access Request). In addition, under the GDPR, you may exercise the following rights:
• A right of access to the information that we hold about you– as above.
• A right to have your information corrected if it is inaccurate or incomplete.
• A right to have information removed or deleted from our records and systems.
• A right to block us from processing your personal data or to limit the way(s) in which we can use it.
• A right of portability; to request that we move your personal information to someone else, in a machine-‐ readable form.
Please contact us via a simple request, where you wish to exercise any of your above rights or if you wish to file a complaint about our collection, processing or use of your personal information.

Right to Object to Processing

Whatever justification we rely on, under GDPR you have a right to object to our processing of your personal information, unless we have a separate legal or regulatory obligation to do so, in which case our processing will only be limited to the extent to which we need to process your information. However, except for this, you may confirmyour objection to the extent and kinds of processing being undertaken, by sending us a simple request, updating your preferences.
Your Information and Keeping it Up-‐to-‐Date
You have the right to request details of the information that we hold about you. Should you wish to be provided with these details, please contact us with a simple request.
We wish to keep any information that we hold about you accurate and up to date and therefore please contact us if the information we hold about you needs updating.
If you have any questions or concerns regarding your privacy, or if you experience difficulties in accessing or viewing this Site, please contact us (details above, or via this Site) or Paddock Media, whose details can be found on their website at:http://paddockmedia.co.uk; their privacy notice can be found at: http://paddockmedia.co.uk/privacy

Changes to this Privacy Notice

We may change or modify this Privacy Notice at any time and we recommend that you check the latest version of this notice each time that you access the Site. The date of the most recent update will appear below. Any significant changes to this notice may be confirmed through direct communication with you, where we consider that such changes should specifically be brought to your attention.

This Privacy Notice was last updated on May 2018.

Claim compensation for your flight delay or cancellation

How it works

Claim your compensation

We enforce your lawful claim with the airline.

Receive up to £540 in compensation.

Why choose FairFlight?

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to as much as £540 in compensation if your flight was delayed, cancelled or overbooked within the last 6 years.

No fee unless you get compensated

Legal compensation

Customer satisfaction

Up to £540 in compensation

Why not claim yourself?

With our help

Time saved

Expertise

Success chance

Your compensation compared to flight distance

£220 per passenger

£350 per passenger

£540 per passenger

“Really excellent experience - I had compensation from a cancelled flight from 2 years ago. You did everything and the process was seamless and friction free! Amazing service and I am thoroughly impressed.”

“Thank you so much for your help on this! I had written it off - so thank you. My parents are very pleased with this outcome - as during our delay my father was refused a wheelchair (he has Parkinsons). Your help is greatly appreciated!”

Latest claims customers submitted

Flight number VY7824

Vueling Airlines

Flight number VY7824

Vueling Airlines

Flight number VY7824

Vueling Airlines

Flight number VY7824

Vueling Airlines

Flight number VY7824

Vueling Airlines

Flight delays happen, but that doesn’t mean you have to accept them. You may be entitled to as much
as £540 in compensation if your flight was delayed, cancelled or overbooked within the last 6 years.